(347) 749 5553

Most frequently asked questions

We are a creative team that develops and produces property virtual tours, educational videos, explainer videos and more. We’d love to help you bring your business vision to life using our innovative approach to technology and our passion for helping all businesses succeed in their marketing strategies.

If you need assistance, please let us know.


A time estimate will be provided once you submit your property details. Capturing a space depends on the size and complexity of the property. For example, furnished properties take longer to scan than vacant properties, and the smaller the space, the faster the capture.

Estimated capture time:


  • 1,000 – 3,000 SQ FT: 1–2 hours
  • 4,000 – 5,000 SQ FT: 2–3 hours
  • 6,000 – 10,000 SQ FT: 3–5 hours

If you have a Matterport active account, we can transfer your Final Digital twin to your own account. (no fee)

In addition, we can host your digital twin / 3D Virtual Tour on our Matterport Cloud account for $15 per month.

Commercial spaces can also be exported to Google Maps ($50) and seen publicly, with free lifelong hosting by Google.

We use the latest Matterport Pro3 cameras with lidar technology. These cameras deliver digital and print-ready 4k high-resolution images and 3D data that can be used to generate floor plans, BIM files, and other 3D-enabled add-ons.

Once the scanning is completed, our technician will fine-tune the model, and then the model is delivered to the customer’s Matterport’s account. Customers will receive notification that the digital twin of their space is available and can be used to generate guided tours, extract high-quality images, and order add-ons like floor-plans.

We are confident you will be satisfied with our services. If you are unsatisfied with the model delivered, please get in touch with us at office@masonstudioproductions.com

Ordering is simple and fast! Our Client Services Team is available to assist you with anything you need, please send us an email at office@masonstudioproductions.com. You can also text or call us at (347) 749 – 5553 if you need assistance.

For most property tours, expect to receive the link to your customized media gallery (completed property tour) within 1-2 business days. We at Mason Matterport will send you an email with the link to your property tour. 

Once your product is ready, you’ll receive an email with the link to preview your photographs. Simply make your selections and download your images instantly to share across all your marketing and media platforms. 

A MatterPak bundle consists of several components (colorized point cloud, reflected ceiling plan, high-resolution floor plan, and 2D mesh file).

The E57 file is a single file containing a high-density colorized point cloud.

The E57 point cloud processes a much larger dataset than the MatterPak, resulting in more than 10 times the detail derived from a MatterPak.